Emotional Intelligence

True intelligence does not consist solely in an individual’s intellectual prowess but also in his ability to apprehend, understand and affect his own emotions and the emotions of others. Emotionally intelligent people are able to 1) identify positive and negative emotional traits in themselves and in others; 2) adapt their emotions to meet situational requirements and influence others to do the same; 3) create sustainable personal and professional relationships based on trust, honesty and empathy, and 4) utilize emotions to achieve goals and optimize the performance of individuals / groups.  In this highly interactive course, participants will analyse the operating assumptions and limitations of the different models of emotional intelligence through personality testing, thought experiments and role-playing exercises.  The aim of this course is to provide participants with the means to measure and enhance their level of emotional intelligence so they can deploy context-specific communicative strategies in both their personal and professional lives.

The programme includes:

• The characteristics of emotional intelligence
• The relationship between reason and emotion
• Different personality types and emotional intelligence
• The benefits of emotional intelligence: relationship management and performance optimization
• The two models of emotional intelligence: traits or abilities?
• Measuring emotional intelligence: self-reporting and MSCEIT
• Emotional intelligence and communication: verbal, non-verbal and the art of listening
• Leadership and emotional intelligence: motivating, coaching, criticizing
• Emotional intelligence, stress and conflict resolution
• Methodologies for increasing emotional intelligence

Participants will learn how to:

• Identify particular emotional traits in themselves and others
• Differentiate between ‘toxic’ and ‘healthy’ emotional traits
• Communicate empathically
• Recognise and manage emotional cues, triggers and stressors
• Adapt emotions to meet the needs and expectations of other people
• Influence the emotions of other people
• Adapt emotions to ensure optimal performance in particular business situations
• Lead effectively and manage interpersonal conflicts

Who should attend?

• Departmental leaders
• Project managers
• Team leaders
• New leaders
• Trainers and Coaches
• Teachers